LEGAL
Terms of Use, Purchase and Software Licence
Last updated: July, 22, 2026
1. Provider information
This website and the DevAgent products and services offered through it are operated by:
Legal name: Gustavo Daniel Sangiovanni Bajo
Trading name: DevAgent
Tax identification number: 18513212Y
Registered address: Camino Real de la Carihuela 2, Bajo C, 29630, Benalmádena, Málaga, Spain
Email: support@devagent.es
Website: devagent.es
In these Terms, the expressions “DevAgent,” “we,” “us” and “our” refer to the provider identified above.
2. Scope and acceptance
These Terms of Use, Purchase and Software Licence govern:
- access to and use of the DevAgent website;
- the download and use of free DevAgent WordPress plugins;
- the purchase, download and use of paid DevAgent add-ons;
- annual licence keys, updates, support and subscription renewals;
- customer accounts and related digital services; and
- any other digital product or service expressly made subject to these Terms.
By using the website, creating an account, downloading a free plugin or placing an order, you agree to these Terms.
If you do not agree with them, you must not purchase or use the relevant products or services.
A separate proposal, quotation, statement of work or service agreement may apply to custom development, maintenance or consulting services. Where such an agreement conflicts with these Terms, the specific agreement will prevail for the relevant service.
3. Definitions
For these Terms:
Free Plugin means a DevAgent WordPress plugin distributed without charge, including plugins available through the official WordPress.org Plugin Directory.
Paid Add-on means a premium extension sold through DevAgent that extends or complements a DevAgent plugin or another supported WordPress product.
Product means a Free Plugin or Paid Add-on.
Licence Key means the technical key used to access updates, support or other commercial services associated with a Paid Add-on.
Customer means the person or organisation that places an order or creates a DevAgent account.
Consumer means a natural person acting for purposes outside their trade, business, craft or profession.
Business Customer means a person or entity acting for professional or commercial purposes.
4. Use of the website
You may use the website only for lawful purposes and in accordance with these Terms.
You must not:
- interfere with the operation or security of the website;
- attempt to access accounts, systems or data without authorisation;
- introduce malware, malicious scripts or harmful code;
- scrape, copy or extract website content through automated means in a manner that places an unreasonable load on our systems;
- impersonate another person or provide false purchase or account information;
- use the website to infringe intellectual property, privacy or other third-party rights;
- circumvent security, licensing, rate-limiting or account-control mechanisms; or
- use the website for fraudulent, unlawful or abusive activities.
We may restrict or suspend access where reasonably necessary to protect customers, the website, our infrastructure or third parties.
5. Customer accounts
Certain features require a DevAgent customer account.
You are responsible for:
- providing accurate and current information;
- keeping your login details confidential;
- using a secure password;
- restricting access to your account and devices; and
- notifying us promptly if you suspect unauthorised access.
You must not share an account in a way that enables unrelated persons or organisations to obtain support, downloads or licence services they have not purchased.
Actions completed through your account will be treated as authorised by you unless you notify us of unauthorised access without undue delay.
We may suspend an account where there is credible evidence of fraud, abuse, unlawful activity, chargeback fraud or a material breach of these Terms. Where reasonably possible, we will inform you and give you an opportunity to resolve the issue.
6. Product information and technical requirements
The main characteristics, price, licence duration, supported platforms and relevant technical requirements of each Paid Add-on are described on its product page and during checkout.
Before purchasing or installing a Product, you are responsible for reviewing:
- the required WordPress version;
- the required PHP version;
- any required WooCommerce or third-party plugin;
- supported DevAgent base-plugin versions;
- browser or server requirements;
- known compatibility limitations; and
- whether the Product is suitable for your intended workflow.
Product demonstrations, screenshots and examples illustrate typical use. Minor visual differences may arise from WordPress, theme, browser, operating-system or third-party-plugin variations.
Information expressly stated on the product page forms part of the contract and is not excluded by general compatibility disclaimers in these Terms.
7. Free WordPress plugins
Free Plugins may be distributed through WordPress.org or another authorised DevAgent channel.
Unless expressly stated otherwise:
- Free Plugins are provided without a paid support commitment;
- updates may be released at our discretion;
- documentation and community support may be available;
- premium functionality may require a separate Paid Add-on; and
- discontinuation of a Free Plugin will not affect any non-waivable statutory rights.
Free Plugins distributed through WordPress.org are also subject to the applicable WordPress.org rules and to the software licence identified in the plugin package.
WordPress recommends GPLv2 or later, or another GPL-compatible licence, for plugins distributed through its directory. The applicable open-source licence should be identified in each plugin’s files and documentation.
8. Open-source software and commercial licence services
DevAgent Products are built for the WordPress ecosystem. Where a Product or part of a Product is licensed under the GNU General Public License or another open-source licence, your rights to use, study, modify and redistribute that code are governed by the relevant open-source licence.
The purchase of a Paid Add-on does not transfer ownership of DevAgent trademarks, branding, hosted services, customer accounts, Licence Keys, update infrastructure, documentation or support services.
The commercial Licence Key governs access to services such as:
- automatic product updates;
- premium releases;
- customer support;
- licence management;
- account downloads; and
- authorised website activations.
Restrictions applying to a Licence Key or support service do not remove rights independently granted under the applicable open-source software licence.
9. Orders and contract formation
To place an order, you must:
- select the relevant Product;
- review the product information and price;
- provide the required billing and account details;
- select a payment method;
- review and accept the applicable Terms;
- provide any consent required for immediate digital delivery; and
- submit the order by using the payment button.
An order is accepted when:
- payment has been authorised or otherwise accepted;
- we issue an electronic order confirmation; and
- the digital Product or account access is made available.
An automated acknowledgement that we have received an order does not require us to accept an order affected by an evident pricing error, fraud, unlawful activity or technical malfunction.
If we cannot accept an order, any amount collected will be refunded without undue delay.
10. Prices, taxes and payment
Unless stated otherwise:
- prices are displayed in euros;
- applicable VAT or other taxes will be calculated and displayed during checkout;
- the final payable amount will be shown before the order is submitted; and
- payment is processed by the payment provider shown at checkout.
Customers are responsible for providing accurate billing and tax information.
For Business Customers within the European Union, VAT treatment may depend on the validity of the VAT identification number and the applicable place-of-supply rules.
We do not store complete payment-card details. Payment information is processed by the relevant authorised payment provider under its own security and privacy terms.
11. Digital delivery
Paid Add-ons are supplied digitally.
After payment confirmation, the Customer will normally receive:
- access to the downloadable Product;
- an order receipt;
- a customer account, where applicable;
- a Licence Key; and
- information about the applicable subscription or renewal.
Delivery is completed when the digital content or download link is made available to the Customer, even if the Customer does not immediately download or install it.
You must contact support without undue delay if the Product or Licence Key is not made available after a successful payment.
12. Paid Add-on licence services
Unless a product page states otherwise, a DevAgent Paid Add-on purchase includes:
- one Licence Key;
- activation for one WordPress website;
- access to updates during the active licence period;
- access to the applicable support service during that period; and
- account access to the purchased download.
A single-site licence permits one active production-site activation at a time.
Development, staging or temporary test activations are permitted only when expressly supported by the relevant licensing system or product terms.
A Licence Key may not be resold, sublicensed, publicly disclosed, shared between unrelated customers or used to provide update and support access to unlicensed third parties.
We may deactivate a Licence Key where it has been:
- obtained fraudulently;
- refunded;
- subject to a successful chargeback;
- publicly distributed;
- used beyond the purchased activation allowance; or
- used in material breach of these Terms.
Licence-Key deactivation does not remove any open-source rights applying to software copies already lawfully received, but it may terminate access to commercial updates, support and hosted licence services.
13. Annual subscriptions and automatic renewal
Where a Paid Add-on is sold as an annual subscription:
- the initial subscription period is shown during checkout;
- the subscription will automatically renew at the end of each period unless cancelled before the renewal date;
- the renewal price and frequency will be disclosed before purchase;
- renewal payments will be charged through the selected payment method; and
- the Customer may cancel future renewals through My Account or by contacting support.
Cancellation prevents future renewal charges. It does not normally terminate access already paid for before the end of the current subscription period.
After expiry or cancellation at the end of the paid period:
- the installed Product may continue to operate, subject to its technical design and open-source licence;
- automatic updates may cease;
- access to premium downloads may cease;
- support may cease; and
- the Product may eventually become incompatible with future WordPress, PHP, WooCommerce or third-party versions.
Where required, we will provide renewal information or reminders before a renewal charge.
14. Updates
An active commercial licence includes updates made generally available for the purchased Product during the applicable licence period.
Updates may include:
- bug fixes;
- security improvements;
- compatibility changes;
- usability improvements;
- new features; or
- removal or replacement of obsolete functionality.
We do not guarantee that every requested feature will be added.
We may change a Product where reasonably necessary for security, legal compliance, compatibility, technical sustainability or improvement, provided that mandatory conformity rights are respected.
Customers should:
- maintain current backups;
- test significant updates in a staging environment;
- use supported WordPress, PHP and dependency versions; and
- follow published update instructions.
15. Support
Where support is included with an active Paid Add-on licence, it generally covers:
- installation and activation guidance;
- clarification of documented Product features;
- investigation of reproducible Product defects;
- Licence Key and account assistance; and
- reasonable compatibility troubleshooting.
Support does not ordinarily include:
- custom development;
- custom styling;
- server administration;
- website maintenance;
- data migration;
- third-party-plugin development;
- debugging code modified by the Customer or another developer;
- recovery of an inadequately backed-up website; or
- training unrelated to the Product.
Support response times are estimates unless a separate service-level agreement expressly guarantees a response time.
We may request diagnostic information reasonably necessary to investigate a problem. The Customer must remove unnecessary personal data and confidential information before sharing logs, screenshots or database exports.
16. Consumer right of withdrawal
16.1 General rule
A Consumer entering into a distance contract normally has the right to withdraw from the contract within fourteen calendar days without giving a reason, subject to the exceptions established by applicable law.
For digital content not supplied on a physical medium, the withdrawal period starts on the date the contract is concluded.
16.2 Immediate supply of digital content
Paid Add-ons are generally made available immediately after payment.
Before immediate supply begins, the Consumer may be asked to:
- expressly request that supply begin during the fourteen-day withdrawal period;
- expressly consent to immediate digital delivery;
- acknowledge that the right of withdrawal will be lost once performance or supply begins; and
- accept receipt of confirmation of that consent.
Where all applicable legal requirements are met, the Consumer loses the statutory right of withdrawal once the digital content is made available or the download process begins.
If the legally required consent, acknowledgement or confirmation has not been properly obtained, the Consumer retains the rights granted by applicable law.
Nothing in this section limits rights arising from non-conformity, defective content, misleading information or any other mandatory consumer-protection rule.
17. Voluntary fourteen-day refund guarantee
In addition to mandatory statutory rights, DevAgent offers a voluntary fourteen-day commercial refund guarantee for the first purchase of a Paid Add-on.
A Customer may request a refund within fourteen calendar days of the initial purchase by contacting support@devagent.es and providing the order number.
We may first offer reasonable technical assistance where the refund request concerns installation, configuration or compatibility.
The voluntary guarantee does not ordinarily apply to:
- automatic renewal payments;
- custom development or personalised services;
- purchases made primarily to copy, redistribute or extract the Product;
- repeated purchases and refunds by the same Customer;
- requests involving fraud, misuse or chargeback abuse;
- issues caused exclusively by unsupported technical environments clearly disclosed before purchase;
- failures caused by unauthorised modification of the Product; or
- services already fully performed with the Customer’s prior consent.
Where a refund is granted:
- the refund will be issued through the original payment method where possible;
- the Licence Key and commercial update or support access will be deactivated;
- the Customer must cease using DevAgent-hosted services connected to the refunded purchase; and
- any rights applying under the Product’s open-source software licence remain governed by that licence.
This voluntary guarantee does not replace, restrict or shorten any mandatory consumer rights.
18. Renewal refunds
Subscriptions can be cancelled before renewal through the Customer’s account or by contacting support.
Renewal payments are generally non-refundable once the new subscription period has begun, except where:
- a refund is required by applicable law;
- the charge was duplicated or processed incorrectly;
- the subscription had already been validly cancelled;
- the renewal terms were not properly disclosed; or
- we approve an exceptional refund at our discretion.
A request concerning an automatic renewal should be submitted without undue delay and should include the relevant order and subscription details.
19. Legal conformity rights
Products supplied to Consumers must conform to the contract and to the information provided before purchase.
Depending on the circumstances and applicable law, a Consumer may be entitled to:
- have the digital content brought into conformity;
- receive an appropriate price reduction;
- terminate the contract; or
- obtain another remedy provided by law.
A lack of conformity may include situations where the Product:
- does not match its contractual description;
- lacks functionality expressly promised before purchase;
- cannot be used with a technical environment expressly stated to be supported;
- is not supplied with required updates; or
- otherwise fails to meet mandatory legal conformity requirements.
The Consumer must reasonably cooperate, using the least intrusive available technical means, where necessary to determine whether a problem arises from the Product or the Consumer’s digital environment.
These rights are independent of the voluntary refund guarantee.
20. Compatibility and third-party dependencies
WordPress Products operate within a technical environment that may include WordPress, WooCommerce, PHP, hosting services, themes, browsers, payment gateways and third-party plugins.
We do not control third-party products or services and cannot guarantee indefinite compatibility with every version or combination.
However, this clause does not exclude responsibility where:
- compatibility was expressly promised;
- a requirement or limitation should reasonably have been disclosed before purchase;
- the Product lacks legally required conformity; or
- mandatory law provides otherwise.
A third-party provider may modify or discontinue its software, API or service. Where that materially affects a Product, we will use reasonable efforts to provide an update, workaround or appropriate information where commercially and technically feasible.
21. Customer responsibilities
The Customer is responsible for:
- operating a properly maintained WordPress environment;
- maintaining secure and current backups;
- testing changes before deploying them to a live website;
- using supported software versions;
- protecting Licence Keys and account credentials;
- complying with applicable privacy, consumer, tax and e-commerce laws on their own website;
- configuring their own website appropriately; and
- obtaining professional advice where their use case requires legal, accounting, security or regulatory expertise.
DevAgent Products are tools. They do not by themselves guarantee that a Customer’s website complies with all laws applicable to the Customer’s business.
22. Prohibited use
You must not use a Product or DevAgent service to:
- distribute malware or malicious code;
- gain unauthorised access to systems or data;
- violate privacy or data-protection law;
- facilitate fraud or deceptive practices;
- infringe intellectual property rights;
- bypass Licence Key activation limits;
- interfere with update or licensing infrastructure;
- falsely represent an unofficial or modified Product as an official DevAgent release; or
- use DevAgent trademarks in a manner likely to cause confusion about origin, sponsorship or endorsement.
23. Intellectual property and trademarks
The website design, original documentation, commercial text, graphics, branding, trademarks, databases and hosted services are owned by or licensed to DevAgent, except where otherwise stated.
“DevAgent” and associated names, logos and product branding may not be used in a manner that implies affiliation, endorsement or official origin without prior written permission.
Software components remain subject to the licences stated in their respective files.
Nothing in these Terms restricts rights expressly granted by the GNU General Public License or another applicable open-source licence.
24. Availability and maintenance
We aim to keep the website, account area, download service, update service and licensing infrastructure reasonably available.
Temporary interruptions may occur because of:
- maintenance;
- security incidents;
- hosting or network failures;
- payment-provider outages;
- force majeure;
- emergency updates; or
- circumstances outside our reasonable control.
Where reasonably possible, we will restore affected services without undue delay.
No clause in these Terms excludes remedies that a Consumer may have where continuous digital services fail to conform to the contract.
25. Disclaimers
To the maximum extent permitted by law:
- Products are not guaranteed to meet every individual business requirement;
- documentation and examples do not constitute legal, tax, accounting or cybersecurity advice;
- results may vary depending on the Customer’s hosting, configuration and third-party software;
- we do not guarantee uninterrupted operation of third-party services; and
- we are not responsible for issues caused exclusively by unsupported environments, unauthorised modifications, misuse or failure to follow documented requirements.
These disclaimers do not exclude:
- mandatory consumer conformity rights;
- liability for fraud or wilful misconduct;
- liability that cannot legally be excluded;
- liability for death or personal injury where legally applicable; or
- any other non-waivable statutory right.
26. Limitation of liability
Nothing in these Terms limits or excludes liability where doing so would be unlawful.
For Consumers, our liability and your remedies remain subject to mandatory Spanish and European consumer law.
For Business Customers only, and to the extent permitted by law:
- neither party will be liable for indirect or consequential losses that were not reasonably foreseeable when the contract was concluded;
- DevAgent will not be liable for loss caused by the Business Customer’s failure to maintain backups, follow technical requirements or use supported software;
- DevAgent will not be liable for third-party systems outside its reasonable control; and
- DevAgent’s aggregate contractual liability relating to a Product will normally not exceed the amount paid for that Product during the twelve months preceding the event giving rise to the claim.
The preceding limitation does not apply to fraud, wilful misconduct, gross negligence or liability that cannot lawfully be limited.
27. Suspension and termination
We may suspend access to commercial downloads, updates, support or Licence Key services where:
- payment has been reversed or remains unpaid;
- an order is fraudulent;
- the Licence Key has been distributed publicly;
- the account creates a security risk;
- the Customer materially breaches these Terms; or
- suspension is reasonably necessary to comply with law.
Where the breach can reasonably be corrected, we will normally provide notice and an opportunity to remedy it.
Termination does not affect rights and obligations that arose before termination, including payment obligations, refund rights, conformity remedies and open-source licence rights.
28. Privacy and cookies
Personal data is processed in accordance with the DevAgent Privacy Policy.
The website’s use of cookies and similar technologies is described in the Cookie Policy.
Payment providers, email providers, hosting providers and licensing services may process information necessary to complete purchases, deliver Products, operate accounts and prevent fraud.
The Privacy Policy and Cookie Policy form separate documents and should be available before checkout.
29. Changes to Products and these Terms
We may update these Terms to reflect:
- legal or regulatory changes;
- changes to Products or services;
- security requirements;
- changes to payment, licensing or support systems; or
- improvements in clarity.
The version accepted when an order is placed governs that order, except where a later change is required by mandatory law or is expressly accepted by the Customer.
Material changes affecting an active subscription will be communicated where required.
30. Complaints and support
Questions, complaints and refund requests may be submitted to:
Email: support@devagent.es
Postal address: Camino Real de la Carihuela 2, Bajo C, 29630, Benalmádena, Málaga, Spain.
Please include:
- your name;
- order number;
- account email;
- the Product concerned; and
- a clear description of the issue.
We will acknowledge and handle complaints within a reasonable period and in accordance with applicable legal requirements.
Consumers may also contact the competent public consumer authorities or an accredited alternative dispute resolution body.
The former European Online Dispute Resolution platform was discontinued on 20 July 2025, so outdated clauses linking to that platform should not be included.
31. Governing law and jurisdiction
These Terms and contracts concluded through DevAgent are governed by Spanish law.
For Consumers, this choice of law does not deprive them of mandatory protections granted by the law of their country of habitual residence where those protections apply.
Consumer disputes may be brought before the courts having jurisdiction under applicable consumer-protection and procedural law, including the courts of the Consumer’s domicile where required.
For Business Customers, any dispute that cannot be resolved amicably will be submitted to the courts of Málaga, Spain, unless a separate written agreement provides otherwise.
32. Severability
If any provision of these Terms is held invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect.
33. No waiver
Failure to enforce a provision of these Terms does not waive the right to enforce it later.
34. Language
These Terms may be made available in more than one language.
Where legally permitted and in the event of inconsistency, the English version will prevail, except where mandatory consumer law requires otherwise.
35. Contact
For questions concerning these Terms, purchases, licences or Product use, contact:
Devagent
Email: support@devagent.es
Website: devagent.es